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Meet the Mechanics – Charles Bruns III

February 20, 2019
Posted by: gatewayauto

We depend on our vehicles every day. Not only to transport us from point A to point B, but also to take care of us, to make memories, like bringing family together for road trips. Yet when it comes to getting our vehicles repaired, all too often we’re forced to leave our cars with strangers. And for this reason, getting our cars fixed can be anxiety provoking. Leave it with the wrong team and you get your car back with new problems—something we’ve all experienced at one point or another. That’s why trust is so important. And at Gateway, this is something we understand.

 

As a family owned business we operate different than most automotive businesses. Unlike the national chain focused on the amount of service, our business is focused on taking care of the people we see everyday, both returning customers and employees (at Gateway the shortest amount of time one of our mechanics has been with us is seven years!). Unlike the dealership that automatically has you with them from the signing of a new car service warranty, we have to earn your trust. And above anything else, we’re driven by people. We earn loyalty with skilled, thorough work and straightforward salesmanship–our ethic is never sacrificed for profit.

 

These are the things that make us different. And to make that difference even more apparent, we want to give the stage to our team—the people that do the dirty work that keeps us going and keeps you on the road. We asked our team a series of questions to help bridge that gap further, and let you get to know them a little bit better.

What do you like about working at Gateway? Being family owned over a corporate chain makes a huge difference in the automotive world, as we aren’t pressured to meet sales numbers or push unnecessary repairs. Simply put, we can be honest with our customers and only do the work they actually need.

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Name? Charles Bruns III

Company Role? Mechanic | Technician

Your top 3 favorite Podcasts/Books/Movies? Napoleon Dynamite, A Star is Born – New and Old

What is something in the automotive industry that you want to fix? Something I would like to start, and I believe they have started this in California, is that when a vehicle comes that has dangerously bald tires or worn brakes, we should be able to say this is actually so unsafe that it has to be fixed before it can go back on the road. The goal here is taking unsafe cars off the road. I think people underestimate how dangerous it truly is to drive with parts that are close to failure and endanger others without knowing.

What is your past experience, for working in your position? For the most part I’ve been in this field for around 20 years and earned my ASE Master Technician Certification.

What do you like about working at Gateway? Being family owned over a corporate chain makes a huge difference in the automotive world, as we aren’t pressured to meet sales numbers or push unnecessary repairs. Simply put, we can be honest with our customers and only do the work they actually need.

What’s something you want to do that you’ve never done before? Hike down the Grand Canyon. I’ve been there before, but never had the chance to hike it and I’d really like to.

What’s your background? I was born in Illinois, but by the time school came around my family moved to Bellevue and Nebraska is where I’ve been since.

Have you met anyone famous? Reece Witherspoon. I used to work at United Rentals and they were filming the movie, Election, at a local highschool. I used to deliver rental equipment for the set, like generators, and one day they asked us to eat lunch with their crew and what do you know Reece Witherspoon is there eating lunch with us. Ferris Bueller was also in the movie, but he wasn’t there that day.

What are the values that drive you? Being honest and trustworthy. Especially in the automotive world where you are working on people’s transportation everyday, those two things mean everything.

What do you enjoy doing when you’re not working? Spending time with my family.

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